Contact
Rooteat is pre-launch, so these channels are placeholders. They will be replaced with monitored business contact details before any sale.
Business details
- Operating entity: [Business name]
- Registered address: [registered address]
- Customer support email: [support email]
- Support hours: [days and hours, IST]
Grievance officer
Required under India's consumer-protection rules for e-commerce businesses. The appointment, name and contact details will be published here before launch.
- Name: [grievance officer]
- Email: [grievance email]
- Phone: [grievance phone]
- Response target: acknowledgement within 48 hours; resolution within 30 days (draft).
Privacy requests
To ask for a copy of your data, correction, erasure, or withdrawal of consent, use the grievance officer's channel above and mention “privacy request”. We will verify your identity before acting. See the privacy notice for details.
Order issues
Once the store is live, include your order ID in every message. For damaged or wrong items, attach photos or a short video — see shipping and returns.
Before you write
Rooteat is a food product, not a medicine, and we cannot give medical advice. For persistent digestive symptoms, please consult a qualified healthcare professional.