Shipping & returns
A plain-language draft of how shipping, cancellations, returns and refunds would work once Rooteat is live. Timelines are estimates and will be confirmed with our courier partners.
Where we ship
India-wide, to serviceable pincodes. Serviceability is checked at checkout. If a pincode can't be verified, we will ask you to try again later rather than accept an order we can't fulfil.
Payment
Prepaid only — UPI, cards and other methods supported by our payment partner. Cash on delivery is not offered.
Dispatch and delivery
- Orders are usually dispatched within 2–4 business days (draft).
- Delivery typically takes 3–7 business days after dispatch, depending on the pincode and courier.
- You will receive tracking details by email or WhatsApp once the shipment is handed to the courier.
- Timelines are estimates. Weather, strikes, courier issues or an incorrect address can delay delivery.
Shipping charges
The shipping fee, and any free-shipping threshold, will be shown at checkout before payment. The current concept price and fee are illustrative.
Cancellation
You can cancel before the order is dispatched. Once dispatched, it can no longer be cancelled; refuse the parcel or use the returns process instead. Approved cancellations are refunded in full to the original payment method.
Damaged, defective or wrong item
Because this is a consumable food product, we can only accept returns for items that arrive damaged, defective, expired, or different from what you ordered. Please:
- Contact us within 48 hours of delivery (draft).
- Share your order ID and clear photos or a short video of the item and packaging.
- Keep the item until the claim is resolved, in case the courier needs to inspect it.
Approved claims are resolved with a replacement or a refund, at our discretion and subject to stock. Do not consume a product that looks tampered with or damaged.
Refunds
- Approved refunds go back to the original payment method only.
- Refunds are usually initiated within 2–3 business days of approval and may take 5–7 business days to appear, depending on your bank.
- Shipping charges are refunded when the fault is ours.
- Partial refunds are possible where only part of an order is affected.
Not returnable
Opened or consumed food products are not returnable except where they arrived damaged, defective, expired or incorrect. Change-of-mind returns are not accepted for hygiene and food-safety reasons.
Address accuracy
Please check your phone number, pincode and address before paying. If a parcel is returned to us because the address or phone number was incorrect or unreachable, re-shipping may require an additional fee.
Contact
For any shipping or return question, use the contact page and include your order ID.